Terms and conditions
CORTEX and CORTEXWEAR.COM is a project of LAVTEC GROUP, S.L.
c/ Balaguer, 1, Terrassa (08227) Terrassa
T. +34 93 181 75 13
CIF: B65382640 Registered in the RM of Barcelona, Hoja B39947 Folio 126, Tomo 42034 de Sociedades.
The present conditions dictate the terms of sale on the part of CORTEXWEAR.COM for all products displayed on its online website CORTEXWEAR.COM, and as clearly stated above, the products offered on CORTEXWEAR.COM are reserved for individuals.
The confirmation of an order for any product offered on the website CORTEXWEAR.COM implies the explicit acceptance of the present general sales conditions, without your signature being necessary for the acceptance of these conditions.
The prices of our products are expressed in euros with all taxes included; the costs of logistics and shipment are not included, and will be indicated at the final confirmation of each order (See the conditions of shipment).
CORTEXWEAR.COM reserves the right to modify its prices at all times, however the products will be charged based on the indicated prices at the moment of the registration of the order.
All products are property of CORTEXWEAR.COM, until they are entirely payed to CORTEXWEAR.COM.
Methods of Order
On Internet: CORTEXWEAR.COM
The contract data will be object of confirmation and are to be collected before the shipment is effectuated.
CORTEXWEAR.COM reserves the right to cancel or reject any order from a client with which there has been litigation in respect to the payment of a previous order.
We commit to accepting your order in agreement with the general terms and conditions of sale expressed here.
The client declares to know and accept the present general conditions of sale before confirming any order.
The confirmation of an order implies therefore the acceptance of the General Conditions of Sale. Unless proven otherwise, the registered data by CORTEXWEAR.COM constitute a proof of the set of transactions realized between CORTEXWEAR.COM and its clients.
CORTEXWEAR.COM will do everything possible to manage all the orders.
Our product offers and prices are always valid meanwhile exposed on the web, and always in function of the existing availabilities.
For the products that cannot be found in our stores, our offers remain valid under the condition that there exist availabilities on the part of our providers.
Within this framework, indications will be provided on the availability of the products at the time of the processing of each order.
This information will be facilitated directly by our providers, which does not exclude the possibilities of exceptional errors or modifications.
Options of Payment
The payment can be realized by credit card.
We accept the following bank cards: Visa/Eurocard/ Mastercard and PayPal.
The bill will be charged from the client´s account in a period of 4 days from the day of the order that will be considered effective after the confirmation of the transaction between the centers of payments.
All the shopping transactions are done within the strictest confidentiality and encryption due to the SSL protocol.
The moment you click “Validate”, during the confirmation of the order, our bank will verify the validity of the credit card number and check that it is not blocked.
CORTEXWEAR.COM does not have access in any case to your bank information, nor saves them onto its server. For this reason, you will have to provide them again each time that you make a new transaction on our website.
This enables you to benefit from a double protection against abuses and frauds.
In conformity with our commitment respecting the safety of payments, we inform you that CORTEXWEAR.COM verifies the reliability of all given information during the processing of an order.
This process forms part of our fight against frauds in the forms of payment online, and to protect the body of customers.
CORTEXWEAR.COM has set up a verification process in order to prevent the fraudulent use of our customer’s card data. In the framework of this process, CORTEXWEAR.COM reserves the right to ask its customers for a double-sided copy of their national ID (sent by fax or courier), as well as a justification of residence less than three months old. None of the orders will be shipped before the reception and the validation of the requested documentation. The documents requested need to be sent in a period of 6 working days.
CORTEXWEAR.COM reserves the right to effectuate the reimbursement of the order if the documents mentioned above are not received, or not valid.
The time of delivery depends on the time of the processing of the order, to which needs to be added the time of shipment which also varies according to the distribution network provided by our carriers for each region.
The time of delivery is between 2 to 5 working days from the confirmation of payment. The time of delivery remains an estimate since there are aspects during the shipment of the product that are out of our control (weather conditions, communication delays, traffic…etc.). We do our best to guarantee the availability of all our products displayed, and to deliver them in time. In case of a delay, we will notify you by e-mail and will deliver the product as soon as possible. In case of multiple orders, it is possible that they arrive separately. CORTEXWEAR.COM will not be responsible for any delays of reception, but will do everything possible to deliver all the orders in the shortest amount of time.
The orders are all shipped to the address of reception indicated by the client during the steps of the request. In order to optimize the reception, we invite our partners to indicate an address at which the order can be delivered between the regular hours of a working day.
Motostoreshop.es reserves the right to separate the shipments. The orders are shipped through different logistical operators.
In this case, the costs of transport and logistics will only be charged once.
CORTEXWEAR.COM does not assume any responsibility for possible delays during the shipment.
Problems of reception
If the client is absent from the indicated address to receive the package, normally it is left with a family member or another person living at the same address. In any other situation, there will be a notification in the mailbox indicating the nearest Post Office where to claim the package, in a period of approximately 15 days following reception.
The moment you receive your package you should:
Check the conformity of the merchandise received in the moment of reception. Signal any anomaly in the order of purchase, letting us know of any problem and including a signature. Confirm by a registered letter with acknowledgment of receipt your comments to the carrier before three business days.
In case you need to return us the products, you will need to request a form of return to our service department (contact application form) in a period of 14 days following reception.
In case the product is delayed or does not arrive at its indicated destination, the client can get in touch with our Customer Service by sending us an e-mail through the application form of contact at CORTEXWEAR.COM
In case of a return of the product due to the impossibility of reception of the product (incorrect address of receiver, period of claim overdue…etc) the client is automatically notified by e-mail. Without notification from his part in the 3 months following the sending of the e-mail, CORTEXWEAR.COM reserves the right to cancel the order.
Right of Withdrawal
According to what was established by the Royal Legislative Decree 1/2007 of November 16th, in which was accepted the modified text of the General Law for the Defense of Consumers and Users, the client disposes of a period of fourteen business days, from the moment of the reception of the merchandise, to exercise his right of withdrawal without the need to justify his decision, and without being penalized for exercising his rights.
All the returns must be sent to the following address:
c/ Balaguer, 1 3ºD Terrassa (08227) Terrassa Barcelona Spain
Returns will not be accepted if there exist clear indications that the products have been used over a prolonged period of time (over one minute). It is obligatory to return the products with the correct protection, in its original packaging, and in perfect state for its future sale (without imperfections, defects or blemishes caused by the client) and with all corresponding accessories.
We will not accept any package missing any of the elements of the sender’s identification (name, last name, address, order number). The return of products or solicited services will give place to the total reimbursement of the amount paid by the client.
The amount will be deposited in the client’s bank account in a period of 30 days from the exercise of the right of withdrawal.
In all cases, an e-mail will be sent to the client informing them of the reimbursement.
We will not accept cash upon delivery.
According to the bank legislation, reimbursements will not be realized on credit cards with passed expiry dates. In this case, CORTEXWEAR.COM reserves the right to request all the necessary data to the customer, in order to process the corresponding reimbursement.
You have up to 7 days, since the day of reception of the product, to return the non-used product or to obtain the reimbursement of your money, in the following cases: The size or color of the received product does not correspond to the one indicated on the order. The product is defective or has suffered some type of default during the shipment. We have sent you the wrong product (for which we apologize in advance). In these cases, we will pay the cost of the return of the merchandise, and the shipping of the new product, and repair or change the product immediately.
WARNING: The last note will not be effective in situations not included in the above paragraph. Consequently, in different circumstances than the ones described above, we cannot assume the costs occasioned by the return. In the case that you wish to return a product for any reason that is not described previously, when we receive the product and verify that it is in its original state and has not been used, we will proceed to the return of the amount charged for the product, but not the costs of transportation occasioned by the return.
The products offered are suited to the current Spanish legislation and the applicable norms in Spain.
The society of CORTEXWEAR.COM will do everything possible in order for the images of its products to faithfully represent the products offered. Also, each product comes with an exact description of its main characteristics. In case of an evident error of correspondence between the characteristics of the products and its representation, the client can return the product and request a reimbursement in accordance to the conditions stipulated in Clause 6.
The information that appears on this website is valid since its latest update. CORTEXWEAR.COM reserves the right to update, modify or eliminate the information of the web page.
One cannot change, alter, modify or adapt this website. However, CORTEXWEAR.COM reserves the right at all times to make any changes and modifications deemed convenient, and can exercise this right at any moment and without previous notification, regarding the availability of its products and its campaigns.
CORTEXWEAR.COM reserves the right to modify unilaterally the general sales conditions, as well as the terms and conditions of use of this webpage. Any modification thereof will be conveniently announced. The entry into force of the modifications of the conditions of use will occur at the moment of publication on this webpage.
Protection of personal data
The visit of this website does not mean that the user is obliged to communicate any information about him. In case the client provides personal data, it will be used in the order, form and within the limits and rights recorded in the Organic Law 15/1999, on the Protection of Personal Data.
The purposes for which the data will be collected will be specified in the data form, including during the processing of the order, the sending of commercial information for future campaigns, product and/or services by courier or electronic mediums including SMS, as well as the realization of surveys. The customers that facilitate their personal data consent unequivocally to the incorporation of those data in a form under the responsibility of CORTEXWEAR.COM, as well as their possible digitalized treatment.
CORTEXWEAR.COM has adopted the technical and organizational means necessary to guarantee the security and integrity of the data, in order to avoid any alteration, loss, treatment or unauthorized access. The clients whose data are the object of any fraud can freely exercise their right to opposition, access of information, rectification, and cancelation of data and renovation of its authorization, without any retroactive effects, according to the terms specified in the Organic Law 15/1999 on the Protection of Personal Data, conformed to the proceedings legally established. These rights can be exercised by writing to us at the following email address: firstname.lastname@example.org
At the moment of proceeding to the collection of information, there will be an indication on the voluntary or obligatory character of the data, subject to collection.
Of course, at any moment the user will be able to cancel the said authorization by communicating his disapproval by e-mail to the following address:
Navigation, access and security
The access and navigation on this website supposes the acceptance and knowledge of legal warnings, as well as the terms and conditions of use contained in them. CORTEXWEAR.COM will do the maximum effort for the navigation to work in the best conditions and avoid any damages that could be occasioned during it. This website has been designed to support the most frequently used navigators (explorer, chrome, firefox, safari, opera).
CORTEXWEAR.COM will not be responsible for damages of any type, that could be encountered by the client for the use of different navigators or distinct versions of the navigators for which the webpage was designed. The access to this website is done in a non-secure environment, since the information is transmitted in a non-encrypted manner.
CORTEXWEAR.COM is not responsible, nor guarantees, that the access to this website will not be interrupted or free of errors. Neither are we responsible nor do we guarantee that the content of the software through which the website can be accessed is completely free of errors or damages. Under no circumstances will CORTEXWEAR.COM be responsible for the loss, damage or defect of any type that can surface with the use or access of the webpage, including but not limited to, the damages occasioned to the information systems or those provoked by the intrusion of a virus. CORTEXWEAR.COM is not responsible for the damages that could be occasioned to the user for an inappropriate or inadequate use of this website.
All the information contained on CORTEXWEAR.COM, as well as the designs, graphics and codes used, are protected by author’s copyright and other protection rights recognized in the Royal Legislation Decree 1/1996, of April 12th, by which the Modified Text of the Law of Intellectual Property was accepted. These rights are exclusively owned by CORTEXWEAR.COM, or its licensors, therefore any act of reproduction, distribution, transformation or public communication is strictly forbidden, as well as any type of cession of the whole or part of the content of this website, and in general of any other object that, according to the actual legislation, is protected by the laws of intellectual property.
All the content on this website and all the available content through the services provided, including designs, texts, graphics, images, videos, information, application, software, music, sound and other archives, as well as its selection and disposition (the “Content”) are an exclusive property of CORTEXWEAR.COM, or of its licensors, with all rights reserved. No part of the website’s content can be modified, copied, distributed, framed, reproduced, re-duplicated, downloaded, extracted, shown, publicized, transmitted or sold in any shape or form, entirely or partially, and without the previous written consent by CORTEXWEAR.COM. Whenever the user is legitimate to use the webpage, CORTEXWEAR.COM grants a license limited to the use and access to the website and the content, as well as the legitimate download, only for personal and non-commercial use, of the website’s content, always and whenever all the conditions are respected on the authors’ copyrights and intellectual property. It is prohibited to upload of duplicate any content of the website on any other website of the Internet, Intranet or Extranet, nor to integrate the information in databases or compilations. All other use of the website’s content is strictly forbidden.
All the brands, logos and anagrams shown on this website are property of CORTEXWEAR.COM or third companies. It remains specifically prohibited to use, without previous consent, any element of CORTEXWEAR.COM that is the object of protection in accordance with the actual legislation relative to industrial property. It is especially forbidden to use brands, commercial names, labels of establishment, denominations, logos, slogans or whatever type of distinct signal pertaining to CORTEXWEAR.COM without the written consent of CORTEXWEAR.COM, or a third company.
All the content on the website and all the available content through our services provided, including designs, texts, graphics, images, videos, information, applications, software, music, sound and other archives, as well as its selection and disposition (the “Content”) are the exclusive property of CORTEXWEAR.COM, or of its licensors, with all rights reserved. No parts of the content of this website can be modified, copied, distributed, framed, reproduced, duplicated, downloaded, extracted, shown, publicized, transmitted or sold in any shape or form, or by any means, entirely or partially, without the previous written consent of CORTEXWEAR.COM. Every time the user is legitimate to use the website, CORTEXWEAR.COM grants a limited license to use and access the website and the content of the website, as well as to legitimately download its content, only for personal and not for commercial use, always and whenever all the conditions on the authors’ copyrights and intellectual property are respected. It is forbidden to upload or republish any content of the website on any other Internet site, Intranet, or Extranet, nor to integrate information in databases or compilations. Any other use of the content of the website is strictly prohibited.
CORTEXWEAR.COM reserves the possibility of exercising the corresponding judicial actions against the users that violate or infringe upon the rights of intellectual and industrial property.
Applicable rights and jurisdiction
The Terms & Conditions expressed here are subject to the Spanish legislation. In case of a dispute on the interpretation, performance or validity of these general sales conditions, the courts of residence of the consumer will have jurisdiction.